• Spanish Customer Assistance Specialist Part/Full Time

    Position Type
    Full-time
    # of Openings
    7
    Category
    Customer Service/Support
    Shift
    2nd
    Location : Name
    Rexburg Call Center
    Location : City
    Rexburg
  • Company Profile

    "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals”

    Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives.  When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

    We have achieved consistent and profitable growth with our annual revenue hitting over $2 billion dollars. We now have over 4,000 employees and operate in 19 countries around the world.  Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service team.

    Overview

    Our Spanish Customer Assistance Specialists contact customers regarding payment issues.  Resolves credit issues and reactivates customer accounts that have been canceled due to credit issues.  Resubmits unpaid charges (i.e., electronic, bank cards, checks, etc.) by going into the computer, identifying unpaid invoices, deciding whether or not they should be resubmitted, flagging the account accordingly, etc.  Answers phone calls in response to collection letters sent to customers by correcting errors, explaining situations, etc.  Determines a viable solution with customers involved in collection by using judgment, understanding company policies, using customer service skills, etc.  Posts to accounts receivable by transferring distributor numbers from the master to accounts receivable, posting to accounts and balancing when completed.  Coordinates with other departments regarding customers with outstanding debits.  Performs other duties as assigned or needed.

    Qualifications

     

    • Near native fluency of the English and Spanish languages.
    • 10 key by touch.
    • Typing: 30 wpm.
    • Ability to analyze problems.
    • Ability to work under stress.
    • Thorough knowledge of company policies, procedures, and the company marketing plan.
    • Basic accounting experience.
    • Strong communication skills.
    • Passion for personal and team success.
    • Outstanding customer service skills.
    • Personal motivation and business driver.

    Why Melaleuca

    Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind.

    This revolutionary system is changing the way hundreds of thousands of people shop by eliminating middlemen and reducing marketing and distribution costs. This enables the company to spend more on research and high-quality, ecologically-sensible ingredients, while maintaining reasonable prices.

    Great culture - flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis—it feels more like a family than a multi-national corporation.

    Safe, uncrowded, affordable - nestled in the heart of beautiful Eastern Idaho, Idaho Falls is a prosperous and vibrant community, as well as the gateway to recreational paradise. This unique setting provides numerous opportunities for total wellness -- social, physical, financial, and emotional. If you love outdoor activities, this is the place for you, with the Snake River running right through town, the Rocky Mountains dominating the horizon, and Yellowstone less than a 2-hour drive away.

    Excellent compensation - in addition to a competitive wage, we offer comprehensive benefits for our full-time employees that include all you would expect plus some remarkable surprises, such as a longevity bonus. Right here on-site, we provide a fitness center, free concierge service, and an employee restaurant.

     

    The next step is yours. To apply today, click on the "Apply" button.

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