• Consumer Complaints Analyst - Quality Assurance

    Position Type
    Full-time
    # of Openings
    1
    Category
    Quality Assurance
    Shift
    1st
    Location : Name
    Idaho Falls Manufacturing
    Location : City
    Idaho Falls
  • Company Profile

    "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals”

     

    Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

     

    We have achieved consistent and profitable growth with our annual revenue hitting over $2 billion dollars. We now have over 4,000 employees and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking to add to our Quality team.

    Overview

    The QA Consumer Analyst plays a critical role in our continual pursuit of excellence.  This Analyst ensures product complaints are effectively documented, investigated, and corrective actions initiated, when warranted. Also assists with product evaluation as needed.

    Responsibilities

    • Implement, document, and maintain systems to perform initial analysis of consumer complaint.
    • Evaluate, investigate, track and complete complaints through complaint handling processes.
    • Identify root causes and recommend changes to forward production processes or product design to eliminate similar failure modes in the future
    • Develop troubleshooting methodologies for more complex failure modes
    • Demonstrate linkage of root cause to symptoms observed by customers
    • Develop metrics which demonstrate the effectiveness of the complaints investigation process.
    • Collaborate with Manufacturing, R &D, Customer Support, Marketing and other appropriate groups for adequate initial evaluation of complaints and to determine appropriate corrective action.
    • Provide documentation of corrective actions as required to support timely completion of complaint investigation, reporting documentation as required by quality system regulations
    • Track/Trend complaints and collaborate with the appropriate groups to ensure that the data gets pushed to the appropriate departments for actions.

     

    Qualifications

    • Bachelor’s degree in Statistics, Mathematics, Information Technology
    • A working knowledge of Federal Regulations regarding the manufacturing and distribution of drug, food, and nutritional supplement products.
    • Demonstrated experience in data mining taking complex large data sets and providing meaningful actionable recommendations.
    • Excellent computer skills with word processing, spreadsheet, and databases.
    • Excellent verbal and presentation skills.
    • Proficient mathematical or statistical skills especially related to trending of data.
    • Ability to organize and coordinate projects and perform multiple tasks in a fast paced setting with efficiency and accuracy.
    • Ability to work and communicate interdepartmentally.
    • Self-starter, task oriented.

    Why Melaleuca

    Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind.

     

    This revolutionary system is changing the way hundreds of thousands of people shop by eliminating middlemen and reducing marketing and distribution costs. This enables the company to spend more on research and high-quality, ecologically-sensible ingredients, while maintaining reasonable prices.

     

    Great culture - flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis—it feels more like a family than a multi-national corporation.

     

    Safe, uncrowded, affordable - nestled in the heart of beautiful Eastern Idaho, Idaho Falls is a prosperous and vibrant community, as well as the gateway to recreational paradise. This unique setting provides numerous opportunities for total wellness -- social, physical, financial, and emotional. If you love outdoor activities, this is the place for you, with the Snake River running right through town, the Rocky Mountains dominating the horizon, and Yellowstone less than a 2-hour drive away.

     

    Excellent compensation - in addition to a competitive wage, we offer comprehensive benefits for our full-time employees that include all you would expect plus some remarkable surprises, such as a longevity bonus. Right here on-site, we provide a fitness center, free concierge service, and an employee restaurant.

     

    The next step is yours. To apply today, click on the "Apply" button.

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