• Customer Service Representative

    Position Type
    Part-time
    # of Openings
    1
    Category
    Customer Service/Support
    Shift
    1st
    Location : Name
    Corporate Office
    Location : City
    Idaho Falls
  • Company Profile

    "Enhancing the lives of those we touch by helping people reach their goals"

    Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives.  When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

     

    Overview

    Our Customer Service team members are passionate about bringing our products to life for our customers and resolving any issues they may have. Melaleuca relentlessly strives to delight our customers and provide them with an optimal shopping experience. Our Customer Service team members play a critical role in creating this world-class experience by answering inbound customer service calls from our English speaking customers.  This is an on-site position in Idaho Falls, Idaho.

    Responsibilities

    • Develops a positive line of communication with customers and leadership.
    • Maintains a professional and courteous manner when interfacing customers.
    • Records notes related to every call taken in customer log files in detail. Read logs before finding resolution.
    • Forwards logs pertaining to shipping problems, customer concerns, and requests to appropriate department, service group, or individuals.
    • Reships products lost by carrier, damaged or items missing from the order by verifying the actual order and completing a reship invoice.
    • Refunds issues on customers’ accounts.
    • Contacts customers regarding address issues resulting in returned parcels.
    • Reclaim product sent in error, and issuing prepaid postage labels.
    • Answers basic customer questions related to company products and services.
    • Assists other departments with product returns, shipping problems, and credit issues.
    • Transfers specific customer request calls to appropriate department, service groups, or individuals.
    • Applies policies uniformly and consistently by correctly interpreting problems and determining resolutions.
    • Tracks UPS, USPS, Canada Post, Island Wide, and International Bridge postal deliveries.
    • Customer retention.
    • Manage time on and off phones.
    • Completes new customer phone enrollments by accurately and courteously obtaining and verifying customer information.

    Qualifications

    • Exceed average performance on Quality Development and Score Card.
    • 10 key touch.
    • Supports Customer Care standards and goals as determined by Customer Care Managers and Coordinators. (i.e. Complete Customer Satisfaction percentage, Average Order Size, Team and Individual Measurements Standards.)
    • Attend regular Melaleuca trainings as determined by Customer Care Managers and Supervisors.
    • Typing 40 wpm.
    • Ability to analyze and solve problems.
    • Interpersonal and customer relation skills.
    • Ability to work under stress.
    • Communicate effectively with individuals in person and by phone.
    • Ability to work professionally independently and with a team.
    • Ability to perform the essential duties and responsibilities with efficiency and accuracy.
    • Sit with intermittent walking.
    • Work overtime as needed.
    • Shifts at month end can be 12 hour shifts with 30 min lunch breaks
    • Potential to work 1 day for 10 hours, following day for 12 hours, following day for 10 hours, and additional day 9 hours with 30 min lunch breaks
    • Potential to work 6 days a week
    • Average personal break time is 3 mins per hour worked
    • Headset worn over ears and attached to the desk phone
    • Ability to stand at the desk, but the desk height can’t be adjusted, the chair can be adjusted
    • Required to attend training lasting approximately 4-6 hours with break times scheduled

    Why Melaleuca

    Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind.

    This revolutionary system is changing the way hundreds of thousands of people shop by eliminating middlemen and reducing marketing and distribution costs. This enables the company to spend more on research and high-quality, ecologically-sensible ingredients, while maintaining reasonable prices.

     

    Great culture - flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis—it feels more like a family than a multi-national corporation.

     

    Excellent compensation - in addition to a competitive wage, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus. 

     

    In addition to the pay and benefits listed above, we also offer:

    • Medical, Dental, Vision (Full Time)
    • 401(k)
    • Flexible Spending Account (Full Time)
    • Life Insurance
    • Short and Long-term Disability
    • Paid Time Off (Full Time)
    • Paid Holidays (Full Time)
    • Tobacco-Free Workplace
    • Direct Deposit

     

    The next step is yours. To apply today, click on the "Apply" button.

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