• Customer Assistance Specialist

    Position Type
    Full-time
    # of Openings
    1
    Category
    Customer Service/Support
    Shift
    1st
    Location : Name
    Corporate Office
    Location : City
    Idaho Falls
  • Company Profile

    "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals”

     

    Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives.  When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

     

    We have achieved consistent and profitable growth with our annual revenue hitting over $2 billion dollars. We now have over 3,400 employees and operate in 19 countries around the world.  Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Assistance Specialist to be part of our team.

     

    Overview

    A Customer Assistance Specialist collects unpaid invoices, reactivates and retains customers using good company policy knowledge, judgment, and customer service skills.

    Responsibilities

    • Places and answers phone calls with Marketing Executives and customers in order to solve credit related problems (i.e., unpaid invoices, stop-ships, etc.).
    • Tactfully deals with customers in challenging situations (i.e., on stop-ship because of returned checks, returned electronic checking (ACH) items or declined credit cards).
    • Determines a viable solution with customers involved in collection by using judgment, company policies, and customer service skills.
    • Coordinates with other departments (i.e., Customer Service, Services Support, etc.) regarding customers with outstanding balances.
    • Balances personal and departmental reports.
    • Develops new methods of decreasing bad debt and increasing collections.

    Qualifications

    • Thorough knowledge of company policies and procedures.
    • 10 key by touch.
    • 30 wpm typing.
    • Detailed work and organizational skills.
    • Ability to analyze problems and create solutions.
    • Ability to work independently and professionally.
    • Excellent written and verbal communication skills.
    • Ability to work under stress.
    • Sit with intermittent walking.
    • Ability to work quickly and efficiently.
    • Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.
    • Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner.
    • Visually read reports, computer screen, etc.
    • Ability to perform the essential duties and responsibilities with efficiency and accuracy.
    • Ability to handle confidential information
    • Passion for personal and team success
    • Personally motivated
    • Computer Experience helpful
    • Ability to multi-task effectively

     

    Additional

    • Work occasional Saturdays based on company needs.
    • Work extended hours the first portion of each month.

    Why Melaleuca

    Great culture—Flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis—it feels more like a family than a multi-national corporation.

     

    Excellent compensation—in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time employees that include all you would expect plus some remarkable surprises, such as a longevity bonus. Right here on-site, we provide a fitness center, free concierge service, and an employee restaurant.

     

    The next step is yours. To apply today, click on the "Apply online" button.

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