• QA Specialist

    Position Type
    # of Openings
    Quality Assurance
    Location : Name
    Idaho Falls Manufacturing
    Location : City
    Idaho Falls
  • Company Profile

    Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives.  When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.


    We have achieved consistent and profitable growth with our annual revenue hitting over $2 billion dollars. We now have over 4,000 employees and operate in 19 countries around the world.  Melaleuca is positioned to grow even more rapidly in upcoming years. 


    The Quality Assurance Assistant Specialist is responsible for providing subject matter expertise in quality assurance activities related to Complaint Handling and Investigation. The Quality Assurance Assistant Specialist – works cross-functionally to ensure maintenance and review of events and complaints, as set forth by the FDA. They will review, evaluate, and investigate product complaints relative to the identity, quality, safety, and effectiveness of products. The Analyst will provide technical expertise and assistance in handling/categorizing complaints to comply with current FDA regulations. Duties also include compliance tracking, trend analysis, and reporting to Management. Requires follow-up internally and externally to assure complete and accurate event files, complaint detail, and product performance information. Supports complaint handling in internal and external audits and inspections.

    • Great Starting Pay
    • Longevity Bonus (5 Yrs/$5000, 10 Yrs/$10,000, 15 Yrs/$15,000, etc.)
    • Company Profit Sharing (After 6 Mo of F/T Employment)
    • First Pay Review After 6 Months
    • Free Company Products (Monthly voucher currently equal to $90/month value - $1080/year)
    • Company Sponsored Employee Appreciation Events
    • Healthy Work Life Balance
    • Clean Indoor Climate Controlled Environment
    • Opportunities to Promote
    • No Layoffs in company history
    • Safe/All Natural Product Line



    • Using working knowledge and understanding of the US FDA regulations for over the counter drugs and dietary supplements, and complaint handling and reporting, the Quality Assurance Complaint Analyst ensure complaint investigations are adequate, accurate, detailed and timely.
    • Perform tasks to obtain adequate information to ensure proper documentation and closure of each complaint.
    • Handles and processes potentially contaminated complaint samples using appropriate PPE Independently scopes, retrieves, reviews, trends, analyzes and reports data using spreadsheets, graphs, and databases.
    • Ensure accurate data entry, scanning, and retention of documents to complete event files.
    • Elevate issues to management as appropriate. Write and maintain documentation as required.
    • Identify, generate and publish metrics and reports related to the Complaint Handling
    • Drive continuous improvement of the Quality System.
    • Communicates in professional and courteous manner.
    • Performs other duties as required.



    • Associate’s degree in clinical/medical discipline, or science or equivalent work experience.
    • Knowledge of applicable regulations and standards (CFR, etc.).
    • CAPA, Regulatory and Quality Management knowledge and skills.
    • Must have excellent customer service skills, an analytical mind and the ability to evaluate and disseminate information from a global perspective.
    • Must have demonstrated ability to think strategically.
    • Demonstrated ability to manage multiple activities and tasks.
    • Demonstrated use of quality tools methodologies, and strong computer skills.

    Why Melaleuca

    Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind.


    This revolutionary system is changing the way hundreds of thousands of people shop by eliminating middlemen and reducing marketing and distribution costs. This enables the company to spend more on research and high-quality, ecologically-sensible ingredients, while maintaining reasonable prices.


    Great culture - flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis—it feels more like a family than a multi-national corporation.


    Safe, uncrowded, affordable - nestled in the heart of beautiful Eastern Idaho, Idaho Falls is a prosperous and vibrant community, as well as the gateway to recreational paradise. This unique setting provides numerous opportunities for total wellness -- social, physical, financial, and emotional. If you love outdoor activities, this is the place for you, with the Snake River running right through town, the Rocky Mountains dominating the horizon, and Yellowstone less than a 2-hour drive away.


    Excellent compensation - in addition to a competitive wage, we offer comprehensive benefits for our full-time employees that include all you would expect plus some remarkable surprises, such as a longevity bonus.


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