• Security Technician

    Position Type
    Full-time
    # of Openings
    1
    Category
    Marketing Services
    Shift
    1st
    Location : Name
    Corporate Office
    Location : City
    Idaho Falls
  • Company Profile

    "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals"

     

    Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

    We have achieved consistent and profitable growth with our annual revenue consistently hitting over $1 billion dollars. We now have over 4,000 employees and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Security Technician to join our Marketing Services Team.

    Overview

    The Home Security Technician is primarily responsible for the shipping of home security product orders, the activation of new customer accounts, and troubleshooting and technical assistance of existing systems.  The Technician will work on the phone directly with customers to set up equipment, test the equipment, and instruct the customer on how to use the system.   

    Responsibilities

    • Process new customer equipment orders, program the necessary equipment, and ship the completed order to customers.
    • Follow through with new customer accounts to assist with system setup by the customer or professional installer.
    • Assist in the activation and testing of new accounts in a timely manner.
    • Instruct the customer on daily use, regular maintenance, false alarm prevention, and troubleshooting techniques.
    • Assist in remote troubleshooting and system repairs for existing customers.
    • Download panels for programming updates or customer requests as needed.
    • Provide telephone support for general customer concerns and questions.
    • Track and report activities daily through the scorecard statistics reporting system.
    • Work with fellow team members in a coordinated effort to accomplish department goals.

    Qualifications

    • Home Security installation experience is highly recommended.
    • Thorough knowledge of company policies, procedures, and the company marketing plan.
    • 10 key by touch.
    • 45 wpm typing.
    • Detailed work and organizational skills.
    • Ability to analyze problems and create solutions.
    • Ability to work independently and professionally.
    • Ability to work independently and follow through on projects.
    • Ability to prioritize and organize
    • Ability to maintain confidentiality of sensitive areas.
    • Written and verbal communication skills.
    • Ability to work under stress.
    • Proficiency with Outlook, Excel, Word and other office software.
    • Sit with intermittent walking.
    • Manual dexterity for such duties as assembling systems, programming, boxing, and shipping customer orders.
    • Communicate (hearing &speech) with individuals in person and by phone in a tactful and courteous manner.
    • Visually read reports, computer screen, etc.
    • Good math skills (add, subtract, multiply, and divide).
    • Strong customer relation skills for conflict situations.
    • Ability to lift a minimum of 50 lbs.
    • Associates Degree preferred.
    • Ability to perform the essential duties and responsibilities with efficiency and accuracy.

    Why Melaleuca

    Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind.

     

    This revolutionary system is changing the way hundreds of thousands of people shop by eliminating middlemen and reducing marketing and distribution costs. This enables the company to spend more on research and high-quality, ecologically-sensible ingredients, while maintaining reasonable prices.

     

    Great culture - flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis—it feels more like a family than a multi-national corporation.

     

    Safe, uncrowded, affordable - nestled in the heart of beautiful Eastern Idaho, Idaho Falls is a prosperous and vibrant community, as well as the gateway to recreational paradise. This unique setting provides numerous opportunities for total wellness -- social, physical, financial, and emotional. If you love outdoor activities, this is the place for you, with the Snake River running right through town, the Rocky Mountains dominating the horizon, and Yellowstone less than a 2-hour drive away.

     

    Excellent compensation - in addition to a competitive wage, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus. Right here on-site, we provide a fitness center, free concierge service, and a restaurant.

     

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