Quality Events Supervisor

"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals”

Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2.5 billion dollars. We now have over 4,000 employees and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years.

Supervision of Quality Event Coordinators and Complaint Specialist. Coordination of Quality Event processing to ensure quality events are effectively documented, reviewed, investigated, and CAPAs initiated, when necessary, in accordance with regulatory compliance.

Essential duties, responsibilities, and qualifications of the job can be performed with or without reasonable accommodation and without posing a direct threat to him/herself or others.

Essential

• Training of Quality Event Coordinators and Complaint Specialist on Quality Event processing and complaint handling.
• Development, authoring, review of Policies, procedures, and forms in accordance with department needs
• Accountable for timely processing of Quality Events submitted via MasterControl, and complaints submitted through the Company SharePoint sites (e.g. North America Consumer Complaints, International Quality Database).
• Management of Quality Event investigations escalated to Deviations, Nonconformances, and or CAPA projects.
• Coordinating action items relating to investigations, to include laboratory testing submissions, placing inventory on hold, notifications to appropriate department leads (i.e., Legal, Regulatory, Marketing, R&D, etc.).
• Work with external suppliers/vendors and internal purchasing department on out of specification investigations and resolutions
• Lead Material Review Board meetings with management for determining course of action on Quality Events.
• Data mining/Trend Analysis and monthly metric reporting based off performance and auditing process.
• Assist with annual product reviews.
• Cross training departments on Quality Event and Complaint processing procedures.
• Participate in Change Control as necessary.

Additional

• Performs other duties as assigned or needed.

Supervision of Others

• Supervision of QA Quality Event Coordinators and QA Complaint Specialists.

Essential

• Bachelor degree (or higher) in a applied science or engineering field and or 5+ years of experience in a FDA regulated industry.
• A working knowledge of Federal Regulations regarding the manufacturing and distribution of drug, food, and dietary supplement products.
• Experience supervising teams working in Root Cause Analysis and CAPA processes.
• Experience using Quality Management Software (i.e., MasterControl) to manage quality related issues.
• Knowledge of Document and product management approval and release processes
• Familiar with manufacturing and warehouse process
• Ability to follow written procedures and policies.
• Excellent computer skills with word processing, spreadsheet, and databases.
• Excellent verbal and presentation, and technical writing skills.
• Proficient mathematical or statistical skills, especially related to trending of data.
• Ability to organize and coordinate multiple projects in a fast paced setting with efficiency and accuracy.
• Ability to work and communicate interdepartmentally.
• Self-starter, task oriented.

Additional

• Ability to climb stairs.

Melaleuca is one of the leading Health and Wellness companies in the world. We manufacture and distribute nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products and distribute them directly to the consumer through a full-service catalog and Internet shopping system. We carefully craft products used every day with the highest standards of safety, health, and wellness in mind.

This revolutionary system is changing the way hundreds of thousands of people shop by eliminating middlemen and reducing marketing and distribution costs. This enables the company to spend more on research and high-quality, ecologically-sensible ingredients, while maintaining reasonable prices.

Great culture - flexibility is a must in this position; you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats employees with respect. Our employees and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all employees are on a first name basis—it feels more like a family than a multi-national corporation.

Safe, uncrowded, affordable - nestled in the heart of beautiful Eastern Idaho, Idaho Falls is a prosperous and vibrant community, as well as the gateway to recreational paradise. This unique setting provides numerous opportunities for total wellness -- social, physical, financial, and emotional. If you love outdoor activities, this is the place for you, with the Snake River running right through town, the Rocky Mountains dominating the horizon, and Yellowstone less than a 2-hour drive away.

Excellent compensation - in addition to a competitive wage, we offer comprehensive benefits for our full-time employees that include all you would expect plus some remarkable surprises, such as a longevity bonus. Right here on-site, we provide a fitness center, free concierge service, and an employee restaurant.

The next step is yours. To apply today, click on the "Apply" button below.