Sr. Director of Supplier Quality

Senior Director Supplier Quality

Melaleuca is a purpose-driven company that enhances lives by helping people reach their goals. For nearly 40 years, we have been a legacy of stability in the wellness industry, operating with no layoffs in our history. This commitment to our team has earned us recognition from Forbes as one of "America's Best Midsize Employers" and from USA Today as one of the "Best Companies to Work For." Our focus on superior products and our unwavering mission has fueled our growth and created a uniquely family-oriented and stable work environment. We're looking for a leader who is ready to make a genuine impact.

The Senior Director of Supplier Quality will lead the strategic development and operational execution of our global supplier quality program for dietary supplements, foods, personal care, and over-the-counter (OTC) drug products. This leader will be responsible for ensuring that all raw materials, packaging components, and contract manufacturers consistently meet regulatory, quality, and safety requirements. This role is responsible for ensuring consistent, world-class execution Quality Assurance principles, Good Manufacturing Practices (GMP) and regulatory adherence across all external manufacturing facilities This individual will be a key quality leader within the organization, leading and partnering cross-functionally to ensure our products meet all internal standards, external regulatory requirements, and customer expectations.

• Design, implement, and continuously improve a robust supplier quality management system (SQMS) compliant with FDA, cGMP, NSF, ISO 9001, and other applicable standards.
• Lead the qualification, risk assessment, onboarding, and ongoing monitoring of suppliers and contract manufacturing organizations, including ingredient suppliers, packaging vendors, and testing laboratories.
• Develop and oversee supplier audit programs (remote and on-site) and the Supplier Corrective Action Request process ensuring corrective and preventive actions (CAPAs) are implemented and verified.
• Establish and maintain robust supplier quality agreements and audit programs, ensuring compliance with industry standards.
• Partner with Procurement, R&D, Regulatory Affairs, and Manufacturing to ensure that supplier capabilities align with quality, regulatory, and business objectives.
• Manage incoming material non-conformances, deviations, and investigations related to supplier-sourced materials; oversee root cause analysis and implementation of sustainable corrective actions.
• Define and track supplier KPIs and scorecards to evaluate quality, service, and compliance performance.
• Provide quality leadership during supplier selection and during product lifecycle stages, including new product development, tech transfer, and scale-up.
• Stay current on global regulatory requirements affecting dietary supplements, foods, personal care and OTC drugs, and ensure supplier controls are updated accordingly.
• Build, lead and develop a high-performing global supplier quality team, fostering collaboration, accountability, and continuous improvement.
• Define and enforce corporate quality policies, SOPs, and standards across all external manufacturing operations.
• Drive continuous improvement initiatives at suppliers, ensuring effective root cause investigations and preventive actions.
• Serve as the senior quality representative in supplier business reviews, escalations, and critical issue resolution.
• Provide QA oversight for technology transfers, scale-up activities, and new facility commissioning and qualification for external manufacturers of turnkey products.
• Collaborate with Procurement and R&D to assess supplier capabilities during new product introductions and ensure quality readiness.
• Develop and manage departmental budgets, resource planning, and strategic initiatives.
• Report on quality system metrics, risk areas, and improvement plans to senior leadership on a regular basis.
• Supervises related staff by performing such duties as recommending employment status (i.e., hiring, terminating, promotions, issuing warnings, etc.) interviewing applicants, counseling, training, scheduling, resolving conflicts, coordinating with other departments, conducting associate meetings, recommending wage increases, etc.

• Must be willing to relocate to Idaho Falls, ID and work in person 5 days a week.
• Bachelor's degree and 15+ years' of progressive Quality Assurance or Supplier Quality (preferably food, drugs, or nutritional supplement) in a regulated industry, with 5+ years of experience in a senior leadership role
• Demonstrated experience managing turnkey suppliers, raw material and packaging suppliers
• Strong leadership, communication, and interpersonal skills, with the ability to influence stakeholders at all levels.
• Strong working knowledge of quality system tools (e.g., deviation tracking, CAPA, change control, electronic QMS platforms)
• Ability to understand schematics/drawings and basic utility and equipment specifications
• Ability to multi-task in a fast-paced environment and manage different priorities
• Strong leader with proven track record of managing and developing a large and diverse group of people
• Excellent computer skills with word processing, spreadsheet, and database
• Excellent technical writer with a high level of attention to detail
• Familiarity with supply chain traceability tools, quality management systems, and ERP platforms.
• Certifications such as ASQ Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), or Six Sigma.
• Strong written, verbal, and presentation skills.
• Proficient mathematical and statistical skills
• Ability to work independently and with other departments
• Ability to organize and coordinate projects and perform multiple tasks in a fast-paced setting with efficiency and accuracy
• Ability to prioritize and make decisions based on risk
• Self-starter, task-oriented professional
• Competencies:
• Self-motivation and a strong sense of ownership and accountability
• The ability to produce consistent quality under deadline pressure while paying careful attention to detail
• A collaborative approach and willingness to engage in an environment of active idea sharing
• A natural orientation for continuous improvement and problem solving

Additional

• Ability to lift up to 50 lbs.
• Experience in dealing with FDA, EPA and OSHA.

• A Culture of Mission and Impact: Our mission is to enhance lives by helping people reach their goals. This purpose-driven culture is felt in every aspect of our work, creating a rewarding environment where you can see the direct impact of your contributions.

• A Legacy of Stability: For nearly 40 years, Melaleuca has operated with a remarkable record of no layoffs. We are a financially strong, private company committed to our employees' security and long-term success.

• Award-Winning Workplace: Our commitment to our team has been recognized nationally. We are proud to be named by Forbes as one of "America's Best Midsize Employers" and by USA Today as one of the "Best Companies to Work For."

• Commitment to Quality: We are relentless in our pursuit of premium products. As a science-driven company, we invest heavily in research, development, and quality assurance to ensure our customers receive the very best.

• Professional Growth: We are committed to developing our people. Melaleuca provides opportunities for continuous learning and career advancement, allowing you to grow your skills and build a long-term career with us.